Contact Us
We're here to support your learning journey through our digital channels
Get in Touch
Email Support
support@kigalinow.com
learn@kigalinow.com
+250 788 123 456
Mon–Fri, 9am–5pm
Platform Support
Help center within platform
Mon–Fri, 9am–6pm
Send Us a Message
Support Hours & Response Times
Our digital support team is available during the following hours to assist you:
- Monday – Friday8:00 AM – 6:00 PM
- Saturday9:00 AM – 1:00 PM
- SundayClosed
- HolidaysRwandan national schedule
- WhatsAppWithin 2 hours
- EmailWithin 24 hours
- Platform SupportWithin 4 hours
- Contact FormWithin 24 hours
Technical Support
For technical issues with our platform, course content, or payment processing:
For problems with video playback, login issues, or platform functionality:
- Email: techsupport@kigalinow.com
- Platform Help: Available within student dashboard
- Response Time: Within 4 hours during business hours
For questions about course materials, assignments, or concepts:
- Platform Forums: Course discussion boards
- Email: instructors@kigalinow.com
- Response Time: Within 24 hours
Future Physical Locations
While we currently operate exclusively online, we're excited to announce plans to establish physical learning centers across Rwanda.
In-Person Learning Spaces
Dedicated classrooms for hands-on workshops, group study sessions, and instructor-led training.
Technology Labs
Fully equipped computer labs with high-speed internet for students who lack access at home.
Career Centers
Dedicated spaces for interviews, employer meetings, and career development services.
Community Hubs
Spaces for networking events, tech meetups, and community building activities.
Connect With Our Community
Join our growing community of learners and tech enthusiasts across Rwanda:
Frequently Asked Questions
Currently, KIGALINOW operates exclusively online. We're planning to open physical learning centers in the future, but for now, all our services are delivered digitally. This allows us to reach students across Rwanda without geographical limitations.
For the fastest response, use our WhatsApp support during business hours. You can also check our comprehensive Knowledge Base which has answers to most common questions. For technical issues, the platform support feature (for enrolled students) typically provides the quickest resolution.
Yes, enrolled students can schedule one-on-one video calls with instructors for personalized help. These sessions are typically 15–30 minutes and can be booked through the platform. Availability depends on instructor schedules, so we recommend booking at least 48 hours in advance.
Get Started Today
Have questions about our programs or ready to begin your learning journey? Reach out through any of our digital channels.